Please read the policy, conditions, and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements.
What can I return?
You may request easy returns for most items you buy from diaguncart.com, except those clearly identified and marked as not returnable. Return requests are applicable for eligible products within the specified window as mentioned in our returns policy.
When will I get my refund?
Refunds back to Credit Cards, Debit Cards, Net Banking, or Bank Accounts (NEFT) are fully refunded within 5-7 business days after we receive and process your return.
How can I do replacements?
Diaguncart offers free replacement for orders under specific conditions. Follow the steps by logging into your account to request a replacement against the order.
How can I request for return or replacement?
You can request for Return, Replacement, or Refund for eligible items within the return/replacement timelines as per the process below:
- Email us to email@example.com with the text "Return - [order number]" in the subject field
- Call our Helpline at +91 9338333303 and talk to our agent to place your Return or Replacement request.
If due to any reason, unavoidable circumstances, or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be canceled and refunded. In the event, where returns are not acceptable for particular products, the Website would clearly mention the same on the product description page.
- Our return period starts from the day of the delivery. For returns to be eligible they must be shipped back within the time period.
- Items that have been personalized from their original state while creating and delivering the order or special engravings will not be returned.
- In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if a pick-up service is available at the new address.
- In some areas, where our logistic partners do not provide a pick-up facility, customers will have to courier the product to our customer care center as the case may be.
Most items purchased from our website diaguncart.com are returnable, except those that are clearly identified and marked as not returnable
- Return policy is applicable for eligible products only for the following cases:
- If a wrong product has been delivered – different from what was ordered;
- If the product is different from the details as mentioned in the product page on diaguncart.com;
- If partial product or product with missing accessories has been delivered;
- If the product is delivered in a physically damaged condition;
- If you report an issue with your product or equipment, you may be requested to contact the manufacturer's Service Centre as the applicable warranty shall be used.
- Return will be processed only if:
- it is determined that the product was not damaged while in your possession;
- the product is not different from what was shipped to you;
- the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card, and all the accessories therein).
- Products may not be eligible for return for cases of buyer's after-thought such as incorrect product ordered or incorrect model or color of the product ordered. Customers are advised to carefully check the product suitability, specifically with regard to model, size & color.
- All Customized products are “non-returnable” and no refund shall be provided for the same since these are made as per customized specifications of individual customers.
- Products marked as "non-returnable" on the product detail page cannot be returned.
- Products may be eligible for replacement only if stocks exist for the exact same item.
- If the replacement request is placed and the exact same product is not in stock, we will provide a refund.
Eligible items, conditions, and exceptions
What are the conditions for Free Replacement?
Items returnable and in stock (exact same item) are eligible for a free replacement. The free replacement order will be shipped through standard shipping once the original order is returned. Free replacements can be requested if the following conditions apply:
- Item received is physically damaged;
- Item received has missing parts or accessories;
- Item received is different from their description on the product detail page on diaguncart.com; or
- Item received is defective/does not work properly.
- A free replacement cannot be done for an item that was returned and replaced once earlier.
- If your item is not eligible for free replacement due to any reason, you can always return it for a refund.
- If the item has missing parts or accessories, you may try to contact the manufacturer for assistance. Manufacturer contact information can usually be found on the item packaging or in the paperwork included with the item.
- If an eligible item is out of stock, it cannot be replaced. Only a refund against the returned item will be issued.
Once we receive your return, a refund is issued to the original payment method (in case of pre-paid transactions) or your bank account / Wallet (Paytm, Google Pay) - in case of “Cash on Delivery” orders.
The refund time period of payments is 5-7 days After the return is received at the Return Centre
If the standard time frames mentioned have expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash.
- For damaged/ defective items, a refund will be issued if the item cannot be repaired or replaced.
- In any case, where a refund is required, it shall be processed only when the notification of the receipt of the item at the Return center is confirmed. Once the notification of the receipt of the returned item is received, the refund time period (as mentioned herein) will apply for processing refunds.
- If the payment method, which you used to make the payment (such as credit/ debit card) at the time of purchase, is no longer valid, the refund will be issued as per your option of either to your bank account (via National Electronic Funds Transfer (NEFT)) or Wallet (Paytm, Google Pay).
- If we receive a payment failure notice from your bank, the refund will be issued through a Wallet (Paytm, Google Pay).
- Please note that the actual reflection of refund in your account may take 7 to 10 days based on your bank/credit/debit/wallet norms.
Refund for Cash on Delivery Orders:
For Cash on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Wallet (Paytm / Google Pay).
If you wish to receive the Cash on Delivery order’s refund to your bank account, you need to provide us with complete details (Bank Account number, IFSC code, etc.) when you are returning an item.
Note: Refunds cannot be processed to third-party accounts. The name on your Billing account should match with the name of the bank account holder.
Shipping Cost Refunds
- For items returned by you at your cost, return shipping costs will be refunded.
- For refund of such shipping charges, proof of payment, like a courier receipt needs to be submitted.
- All such refunds will be issued either to your bank account (via National Electronic Funds Transfer (NEFT)) or Wallet (Paytm / Google Pay).
Note: If you are returning a product (not being a damaged or defective product and the product has been correctly and completely shipped as per your order) for a refund, and not purchasing another product, you may be charged for the original shipping cost and a restocking fee and the refund may not be provided.
Return Pick up and Self Ship Guidelines
Return pick-up is available for eligible pick-up addresses and the items, provided there are no shipping restrictions. In case pick-up is not available, the Self-Ship option will be applicable. A refund will be issued to your original payment method, in accordance with the refund policy, once we receive the item(s) back at our warehouse as mentioned in the return address.
To ensure successful return pick-up, return the item in original condition with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card, and all the accessories therein.
Note: A return will not be processed if the pickup is canceled owing to a missing or damaged (caused while in your possession) item or its accessories.
You can self-ship the item using any courier of your choice that has package tracking capabilities with intimation to us at firstname.lastname@example.org.
Self-Ship cases may get processed faster and benefits you with quicker Replacement / Refund. Return shipping charges will be refunded in accordance with the refund policy.
You will need the consider the following for a successful return.
- A copy of invoice highlighting the items being returned (place it inside the return package);
- Declaration of item details, value, and return reason (paste on the return package);
- Item in original condition with brand/manufacturer’s box, user manual, warranty card, and accessories.
- Return item to be packed appropriately and in such a way as to not get damaged while it is being transported and shipped.
- Return Items shall be inspected for their completeness and should not be received back in damaged conditions.